Privacy Policy

Effective Date: September 1st, 2026

En Route Heating and Air LLC ("En Route," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through enroutehvac.com (the "Site"), how we use it, and what choices you have. By using the Site, you agree to the practices described here.

1. Information We Collect

We collect information in three ways: what you give us directly, what we collect automatically, and what our service providers collect on our behalf.

Information you give us directly may include your name, phone number, email address, home address, and details about the heating or air service you need, when you fill out a form, request a quote, book an appointment, or chat with us online or by text.

Information collected automatically may include your IP address, browser type, device type, and how you use the Site, collected through standard analytics tools.

If you call our business line, your call may be answered, and in some cases handled in part, by an automated AI receptionist. Calls may be recorded or transcribed for quality, training, and appointment booking purposes. By calling, you consent to this.

2. Text Messaging (SMS) Consent

If you provide your phone number and opt in, En Route may send you text messages about appointment confirmations, reminders, service updates, and occasional promotional messages.

• Message frequency varies based on your activity with us.

• Message and data rates may apply.

• Reply STOP at any time to opt out of text messages.

• Reply HELP for assistance.

• Consent to receive texts is not required as a condition of purchasing any service.

3. Cookies and Tracking Technology

The Site may use cookies and similar tools to remember your preferences, understand how visitors use the Site, and measure the results of our marketing. You can turn off cookies in your browser settings, though some parts of the Site may not work as well if you do.

4. How We Use Your Information

We use the information we collect to respond to your requests, schedule and manage service appointments, send appointment reminders and updates, process payments, improve the Site and our service, and, where you have opted in, send you marketing messages.

5. How We Share Your Information

We do not sell your personal information. We share information only with the service providers that help us run our business, such as our CRM and scheduling platform (GoHighLevel), payment processors, and any financing partner you choose to apply through. We may also share information if required by law, such as in response to a valid subpoena or court order.

6. Data Retention

We keep your information for as long as needed to provide service, meet our legal and accounting obligations, and support our business records. You can ask us to delete your information at any time, subject to what we are legally required to keep.

7. Your Choices

You can ask to see what information we have about you, ask us to correct or delete it, or opt out of marketing texts and emails at any time. To make any of these requests, contact us using the information at the bottom of this policy.

8. Children's Privacy

The Site is not directed at children under 13, and we do not knowingly collect information from anyone under 13.

9. Data Security

We use reasonable safeguards to protect your information. No method of storing or sending information over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

The Site may link to other websites, such as Google, Facebook, or Instagram. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top will always show the most recent version.

12. Contact Us

En Route Heating and Air LLC

[BUSINESS ADDRESS OR SERVICE AREA ONLY]

[BUSINESS PHONE NUMBER] | [email protected]